Warranty Policy
Warranty Policy
At Hale Custom Solutions LLC, we stand behind the quality of our products. Please read our warranty policy carefully.
Coverage
Our products are warranted against defects in materials and workmanship under normal use and service conditions. This warranty covers manufacturing defects and does not cover damage resulting from accident, misuse, abuse, neglect, improper installation, or unauthorized modification.
Warranty Period
The warranty period varies by product. Please refer to the documentation included with your specific product for the applicable warranty term.
How to Make a Warranty Claim
To submit a warranty claim, please contact us with the following information:
- Proof of purchase (order number or receipt)
- Description of the defect or issue
- Photos or video of the defect, if applicable
Resolution
Upon verification of a valid warranty claim, we will, at our discretion, repair or replace the defective product, or issue a refund. We reserve the right to determine the appropriate remedy.
Exclusions
This warranty does not cover:
- Normal wear and tear
- Damage caused by improper use or storage
- Damage caused by failure to follow product instructions
- Cosmetic damage that does not affect functionality
Commercial use:
No warranty is available if product is being used for commercial use or was purchased by a lawn care company.
Contact Us
If you have questions about our warranty policy or need to submit a claim, please contact us.